Meng Hong Lee

Current

DB & MW Technology Team Lead at HP

Past

System Consultant at Infopro Sdn Bhd
Application specialist at Bass Consulting
Analyst Programmer at MAA

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Education

University of Southern Queensland

Recommended

2 people have recommended Meng Hong

Connections

58 connections

Industry

Information Technology and Services

Websites

Meng Hong Lee’s Summary

• Technology Team lead on transition db task from customer to center
• Managing 6 global account at the same time with 30 dba reported to me
• Oracle Database Administrator and Developer
• More than 12 years of database programming plus administrate experience including performance tunning , network monitoring , application tunning , backup and recovery experiences
• 10 year Life, General Insurance and Banking industry experience
• Experienced in maintaining Enterprise LAN/WAN for country branch nation-wide
• Technical Skills and Experience: Oracle Pl/Sql, Oracle Form 4.5& Report 4.5,Informix 4GL, Pick Basic, VB, C, HTML, Smalltalk, Informix, Oracle 8/9i/10g,
Universe Pick database, Dbase, MS Access, UNIX, SUN OS 5.4, Unix System, Sun Solaris, DOS, Windows for Work Group, Windows 95, Windows NT 4.0 Server, Oracle CBT on designer and developer, Install Oracle9i in HP server running on Linux Advance Server 2.1.MYSQL 5.1 ,ITIL Foundationl Certified

Meng Hong Lee’s Specialties:

Managing transition & transformation for outsourcing deal particular on database .Serve as delivery lead when business package is not big in cope.Managing KPI.Continous incident handling assessment to make sure we alight to process and objective.,ITSM implementation for incident , problem management.
Deploy service improvement plan for incident reduction ,Identify critical Successful Factor to improve quality delivery item to customer.

Meng Hong Lee’s Experience

DB & MW Technology Team Lead

HP

(Public Company; HPQ; Computer Hardware industry)

July 2006 — Present (3 years 5 months)

Project Involve
(2006)–Dedicate Finland mobile account ,with 17 Level engineer and 1 team lead.Database instance is around 1200 and physical server is 450 server across region (Oracle & SQL)

(2007) – Sharing 5 differerent EMEA & US global account ,1216 db instance (Oracle & SQL) with 16 DBA engineer .

Service Improvement Plan -
1. Service Improvement Plan for improve ticket response time.
2. SIP for incident reduction

(2008) – Swap back to Dedicate team to stabilize the situation and conotinous service improvement for the team (Oracle & SQL & Mysql & Middleware ) with 14 DBA and 4 Middleware Engineer .
1.SIP for incident reduction from Peak 10000 ticket per mth(Aug 07) to 2k ticket per mth (Jan – 09)

This year Service improvement plan(SIP) is
• build up knowledge base for level 1 engineer . Completed
• Setting up know error database for faster 1st time resolve on going.

New Business (Taking additional APAC region support without incur extra cost and workforce at the same time provide standardize process handling for that region and to reduce ticket from 1k to 500 per month )
System Consultant

Infopro Sdn Bhd

(Privately Held; 51-200 employees; Banking industry)

January 2001 — June 2006 (5 years 6 months)

I work in as system consultant & domain expert for several bank customer. Such as Bank Simpanan Nasional, MIDF Bank , ICB Gana , ICB Siere Leoene

Main activity is
-provide Loan Module advice n consultancy to customer for integration of different application.
-Setting up training to bank user for new deployment
-Install and configurate oracle in Linux
-Prepare daily script for bank IT department to enable them to monitor and support the database
-On Site customer support in Ghana, Siere Leone.
-On Site support for Bank Simpanan Nasional on Loan module and new module implementation
-On 24*7 call for several key customer
Application specialist

Bass Consulting

(Privately Held; 51-200 employees; Information Technology and Services industry)

September 2000 — March 2001 (7 months)

• Supporting company core software – General Insurance System (GIS)
• Supporting existing customers such as AIA, Prudential, Berjaya General Insurance (BGI) and Capital insurance.
• Setting up user testing environment, quality control of (UCR-User Change Request) for BGI- total of 8 users involved.
• Involved in user testing and acceptance for Berjaya General Insurance.
• Liased with user on their feedback and comment and report back to project manager.
• Simplified the process of issuance motor policy for BGI by implement a template solution.
• Achievement:
o Learning the business logic for General Insurance flow.
Analyst Programmer

MAA

(Information Technology and Services industry)

1995 — 2000 (5 years )

Meng Hong Lee’s Education

University of Southern Queensland

BIT , Information Technology , 1998 — 1999

Activities and Societies:

-Night class study for distance learning while working in MAA (Malaysia Assurance Alliances)